Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the CDE 19650 Cloud platform ("Platform") and the cde19650.com website ("Website"), operated by: HEXCLOUD CONSULTING SRL CUI: 50209675 Romania ("Company", "we", "us") By accessing the Website or creating an account on the Platform, you ("User", "you") accept these Terms in full. If you do not accept these Terms, do not use the Platform or Website.

CDE 19650 Cloud is a Software-as-a-Service (SaaS) Common Data Environment (CDE) platform designed to help construction, infrastructure, and design firms manage BIM documents and comply with ISO 19650. The Platform includes document management, ISO 19650 workflow states (WIP → Shared → Published → Archived), transmittals, issues, RFI tracking, BEP management, COBie 2.4 export, and the OpenCDE API. We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice.

To use the Platform you must create an account with a valid business email address. You agree to: • Provide accurate and complete registration information. • Maintain the confidentiality of your login credentials. • Notify us immediately at contact@hexcloud.ro if you suspect unauthorized access to your account. • Be responsible for all activity that occurs under your account. Accounts are for business use only. Personal accounts and accounts created for competitive analysis are prohibited.

Access to the Platform is provided under a monthly or annual SaaS subscription. Pricing is published at cde19650.com/pricing. • Subscriptions are billed in advance (monthly or annually). • Payment is processed via our authorized payment provider. • Invoices are issued in accordance with Romanian fiscal regulations (HEXCLOUD CONSULTING SRL, CUI 50209675). • Failure to pay within the due date may result in suspension of access. • Annual subscriptions are non-refundable after the 14-day cancellation window from the start of the billing period. We reserve the right to change pricing with 30 days' notice to active subscribers.

You agree NOT to use the Platform to: • Upload illegal content or content that infringes third-party intellectual property rights. • Attempt to reverse-engineer, decompile, or extract the Platform's source code. • Use automated tools (bots, scrapers) to extract data from the Platform without our written consent. • Circumvent access controls or attempt to access other users' data. • Use the Platform for any purpose that violates applicable law. We may suspend or terminate accounts that violate this Acceptable Use Policy without prior notice.

You retain full ownership of all data, documents, and files you upload to the Platform ("Customer Data"). We process Customer Data only to provide the service as described in our Privacy Policy and Data Processing Agreement (DPA). We do not use Customer Data for training AI models or for marketing purposes. You grant us a limited license to store, process, and display Customer Data solely for the purpose of providing the Platform services to you. Upon termination of your subscription, your data remains available for export for 30 days, after which it is permanently deleted.

The Platform, Website, and all associated software, designs, trademarks, and content are the exclusive intellectual property of HEXCLOUD CONSULTING SRL or its licensors. Nothing in these Terms transfers any intellectual property rights to you. You receive only a limited, non-exclusive, non-transferable license to use the Platform during your subscription period. The CDE 19650 Cloud name, logo, and brand identity are trademarks of HEXCLOUD CONSULTING SRL.

We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows announced at least 24 hours in advance. In the event of unplanned downtime exceeding 4 hours in a calendar month, eligible subscribers may request a service credit of 5% of their monthly subscription fee per additional 4-hour period of downtime. Service credits are the sole remedy for downtime and do not apply to free trial accounts or force majeure events.

To the maximum extent permitted by applicable law: • The Platform is provided "as is" without warranty of any kind, express or implied. • We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Platform. • Our total aggregate liability for any claim arising under these Terms shall not exceed the total subscription fees paid by you in the 3 months preceding the claim. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Either party may terminate the subscription at any time. • You may cancel your subscription at any time via your account settings. Access continues until the end of the current billing period. • We may terminate your account immediately if you materially breach these Terms, particularly the Acceptable Use Policy. On termination, your license to use the Platform ceases immediately and we will proceed with data deletion as described in Section 6.

These Terms are governed by the laws of Romania. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Romania. For EU consumers, the European Commission's Online Dispute Resolution platform is available at: ec.europa.eu/consumers/odr

We may update these Terms from time to time. We will notify active subscribers by email at least 30 days before material changes take effect. Your continued use of the Platform after that date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may terminate your subscription before the effective date.

For questions about these Terms: HEXCLOUD CONSULTING SRL Email: contact@hexcloud.ro Romania